Privacy Policy

Privacy Policy – One Stop Exam

Who We Are
Our website address is: https://www.onestopexam.com
One Stop Exam provides mobile phlebotomy, laboratory testing, and paramedical services. We are committed to protecting the privacy of our clients and website visitors.

Information We Collect
When you interact with our website or services, we may collect:

  • Name, email address, phone number, and billing information

  • Health information necessary for lab orders and specimen collection

  • IP address and browser type when leaving comments or using our website

  • Data from uploaded media (please avoid images with embedded location data)

How We Use Your Information
Your information is used to:

  • Provide phlebotomy and laboratory services

  • Process appointments, payments, and invoices

  • Communicate appointment reminders and service updates

  • Improve website functionality and security

Cookies
Our website uses cookies to enhance your experience:

  • Save your name, email, and website for future comments

  • Manage login sessions and display preferences

  • Cookies for editing or publishing content, lasting 1–14 days depending on type

Comments and User Content
If you leave a comment, we collect the information from the comment form, along with your IP address and browser user agent to help detect spam. An anonymized hash of your email may be sent to the Gravatar service to check your profile picture. Your profile picture is publicly visible with your comment once approved.

Embedded Content
Content from other websites (videos, images, articles) behaves as if you visited that site directly. These sites may collect data, use cookies, and track your interactions.

How We Share Your Data

  • Data is shared only with third-party laboratories as necessary to process specimens and test results.

  • If you request password reset or account assistance, your IP may be included in communications.

Data Retention

  • Comments and related metadata are retained indefinitely to manage follow-ups.

  • Registered users can view, edit, or delete personal data in their profiles (except usernames).

  • Laboratory and billing records are retained according to legal and regulatory requirements.

Your Rights

  • You can request a copy of the personal data we hold about you.

  • You can request deletion of your personal data, except for information we must keep for administrative, legal, or security purposes.

Laboratory and Service Disclaimer
One Stop Exam is not responsible for errors, delays, or issues occurring after specimens are delivered to third-party laboratories. As a courtesy, we may contact the laboratory on your behalf, but ultimate responsibility lies with the testing facility.
To prevent delays, ensure your lab order, prescription, and personal information match your government-issued ID.

Contact Us

Effective Date: October 30, 2025

Late Arrival, No-Show, and Late Invoice Payment Policy

At One Stop Exam, we value your time and strive to provide exceptional service to every client.

Late Arrivals
Clients arriving more than 20 minutes late may need to reschedule to avoid delays for others. If the phlebotomist has already arrived at your location, a $25 late fee may apply. Repeated late arrivals may result in prepayment requirements or a review of future scheduling privileges.

No-Shows
Missing an appointment without prior notice is considered a no-show. A $35 fee will be charged to cover travel and resources. Clients with repeated no-shows may be required to prepay with an additional deposit for future services.

Cancellations
Please provide at least 24 hours’ notice to cancel or reschedule. Cancellations with less than 24 hours’ notice may incur a $25 late cancellation fee. Repeated short-notice cancellations may require prepayment with an additional deposit for future services.

Late Invoice Payments
Payment is due upon receipt unless prior arrangements are made. Invoices unpaid within two (2) business days will incur a $25 late fee and 0.5% daily interest until paid in full. Continued late payments may result in suspension of services.

Laboratory Errors
One Stop Exam is not responsible for errors, delays, or specimen issues after delivery to third-party laboratories. Ensure all lab information matches your government-issued ID to avoid delays. We may contact the lab as a courtesy, but ultimate responsibility lies with the testing facility.

Arrival Notice
Allow a 15-minute window prior to your appointment to account for traffic, weather, or rush-hour conditions. You will be notified promptly if a significant delay occurs.

Travel Fees

For locations beyond 15 miles from ZIP code 20772, a $20 travel fee applies for each additional 15 miles traveled.
This fee covers travel time, mileage, and fuel costs. If additional mileage fees are not added when scheduling the appointment, an updated invoice will be emailed to the client.
This invoice must be paid at least 8 hours prior to the scheduled appointment time to confirm the booking.
Unpaid mileage invoices may result in appointment cancellation or rescheduling